Error: This error might be displayed if you do not have the YES Network package with your TV provider or your login session has expired:
Solution 1:
Please call your TV provider to ensure you have the YES Network package on your cable account and are authorized to watch content on the YES app
Solution 2:
Sometimes this error can occur, if your login session has expired. If this is the case, please try the following:
- Tap on the WATCH tab and then pull down from the top area of the screen (around the YES logo), downwards in order to reload the content – see screenshot below. This should refresh your session.
Solution 3:
If the pull down to refresh option does not resolve the issue for you, please try the following:
- Launch the YES app and tap on the 'ACCOUNT' tab
- Tap on 'Manage TV Provider'
- Sign out of your TV provider in case it shows you are logged in (ignore this step if you are not logged in to any TV provider)
- Tap on 'Manage TV Provider' again and then tap on 'OTHER TV PROVIDERS'
- Select your current TV provider to log in with them
- Once you have logged into your TV provider, tap on the 'WATCH tab' to start watching content